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FAQ

Feeling stuck? Contact help@simplipress.coffee
We are here to help!

 

Orders & Shipping

Do you give a discount for corporate orders/bulk orders?

Of course, we can chat further.

Email us at hello@simplipress.coffee to explore how we can make it happen.

When will my order ship?

Orders are processed within 24 hours. Shipping takes anywhere from 3-5 business days.

How do I track my order once it is shipped?

You will receive an email notification from us once the order has been placed. If you do not receive your product within 7 business days, please contact us so we can help you further: hello@simplipress.coffee

Where does Simpli Press ship? Internationally?

Simpli Press ships in the US and APO/FPO, Alaska, Hawaii, US Territories, and PO Boxes.

We also ship Internationally.

Returns & Warranty

What are your return and refund policies?

Returns

Returns are accepted for any reason for unopened and unused products only within 30 days of purchase. The product must be returned in its original packaging and in the same condition as it was received.

This return policy only applies if you purchased the products from our website. If you purchased our products via another retailer, please contact the seller for returns/exchanges.

 If you purchased from our website, please contact hello@simplipress.coffee. Include the following: name, email, order number (proof of purchase), and reason for your return. We will provide you your return form and return label (for USA customers).

Refunds

Once we have received and inspected the returned product, we will notify you if your product is eligible for a refund. If your return is eligible, we will process the refund to the original payment method used.

All shipping fees are at the customer's expense (unless the product is deemed defective by our team). USA customers will be issued with a prepaid shipping label, and the fee for this will be deducted from the final refund. Shipping fees are non-refundable.

Please allow 1-2 weeks for the credit to be processed.

What is your Warranty policy?

Warranty

Please visit our Warranty page for more details.

If you are having issues with your Simpli Press, please contact us at help@simplipress.coffee. Send us a detailed message on what’s going on with your press (photos & videos are helpful). We would love to help you become a Simpli Press Master!

Product Support & Troubleshooting

I lost a part! How do I get a replacement part?

We are sorry you lost a part. Here’s a link to get a replacement part:
Email us at help@simplipress.coffee if you need more help.

I don’t know how to use my Simpli Press. Can you help me?

Yes, of course. That’s what we are here for. We have great how-to videos here:

The Ritual

Still confused or just want to take your brewing skills up a notch?

Feel free to reach out to us: help@simplipress.coffee

I’m having issues with brewing and using my Simpli Press. Can you help me?

Just like life, at times coffee and brewing can be unpredictable.

Luckily, just like life, there are usually solutions to problems.

Here are some troubleshooting videos just for you: Please visit this link

 

Still not sure what to do? Email us at help@simplipress.coffee and we will do our best to help you out.

I’ve tried all the troubleshooting tips and still having issues. What now?

Contact us! Reach out to one of our Happiness Associates and they will get you back on track. 

Wholesalers & Distributors

I’d love to sell Simpli Press. How can I become a wholesaler/retailer?

Fill out the appropriate form here and we’d be happy to help:

WHOLESALE

Want to chat with us directly? Email us at sales@simplipress.coffee

I’d love to distribute Simpli Press in my country. How do I become a distributor?

Fill out the appropriate form here and we’d be happy to help:

DISTRIBUTORS

Want to chat with us directly? Email us at sales@simplipress.coffee