FAQ

Feeling stuck? Contact help@simplipress.coffee

We are here to help!

Orders & Shipping

Do you give a discount for corporate orders/bulk orders?

Of course, we can chat further.

Email us at hello@simplipress.coffee to explore how we can make it happen.

When will my order ship?

Orders are processed within 24 hours. Shipping takes anywhere from 3-5 business days.

How do I track my order once it is shipped?

You will receive an email notification from us once the order has been placed. If you do not receive your product within 7 business days, please contact us so we can help you further: hello@simplipress.coffee

Where does Simpli Press ship? Internationally?

Simpli Press ships in the US and APO/FPO, Alaska, Hawaii, US Territories, and PO Boxes.

We also ship Internationally.

Returns & Warranty

What are your return and refund policies?

Returns

We have a 30-day, hassle-free return or exchange policy for Simpli Press (offer valid for orders made on our website www.simplipress.coffee and for USA based customers). If you aren’t totally satisfied with your purchase, we’ll get you set up with a full refund or an exchange within 30 days of purchase.

Just shoot us an email at help@simplipress.coffee, and we’ll send you a free shipping label. Include the following: name, email, order number (proof of purchase), and reason for your return. We will provide you your return form and return label (for USA customers and addresses).

Keep in mind that the 30-day trial period does not start over if you exchange your Simpli Press. If you end up wanting to keep your Simpli Press, you’ll only have the remaining 30 days from your original purchase date to do so.

If you purchased our products via another retailer, please contact the seller for returns/exchanges.

Refunds

Once we have received and inspected the returned product, we will notify you if your product is eligible for a refund. If your return is eligible, we will process the refund to the original payment method used.

Please allow up to two weeks for the credit to be processed.

What is your Warranty policy?

Warranty

Please visit our Warranty page for more details.

If you are having issues with your Simpli Press, please contact us at help@simplipress.coffee. Send us a detailed message on what’s going on with your press (photos & videos are helpful). We would love to help you become a Simpli Press Master!